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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have a similar situation. I have not used my Dropbox account in almost a year. I actually forgot I had it. Obviously - not something I need. Anyway - I just got a bill for $102 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
Hannah
Dropbox Staff
Dropbox StaffHey markjs, sorry to see you're having trouble cancelling your subscription.
Can I send you an email, so we can look into it together?
- Yes please contact me via email
OK Megan - you sent me an email but it has no information in it. It just sends me back to the community site where I made the initial inquiry. What is this all about? Why can't someone just tell me if I can get my money back? Why have a community site if there are no answers given? Why must it be cloaked behind a separate email - and then there is no info in the email? This should not be so difficult!! Help if possible.
I have a similar problem. I have not used my dropbox for some years now and am now charged. Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me at [personal information removed per the Community's Guidelines].
- Rich
Super User II
Suketu wrote:
Dropbox had sent me emails that the account could not be renewed and I left it as that. Now its actually renewed. Could you please contact me ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Lost my job during the pandemic. Got a charge for Dropbox which I no longer use and am trying to cancel it. Can't get a human on the phone and am very frustrated. UGH!!!! Any help would be appreciated! Not entirely sure if my home email is on the account or if it one of my two work email emails, neither of which are viable anymore. Home email is [email removed as per Community Guidelines] if there is any help available from anybody.
- Megan
The email you sent just brought me back to the same page I had been on. So this has not helped me at all. I have looked in my spam and my trash to see if a different email has been sent and I am unable to find one. Please help me with this as I no longer use dropbox, and since the pandemic, I have lost my job and can’t afford just to be throwing money around. Thank you in advance for your help. .
Hello. I was automatically billed $199 this morning for an account I no longer use and thought I had already canceled. I canceled just now after chatting with someone here on Dropbox. But found that the subscription charged for the year remains and will not be canceled until one year. I wish to cancel immediately and reverse the charges for a refund this morning. Can you please help with that?
John
