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Forum Discussion

Gjones87's avatar
Gjones87
Explorer | Level 4
26 days ago

I upgraded with PayPal but my account isn't upgraded yet, why?

Hi all.   I have just paid a yearly subscription fee for a 2TB account and it's showing as paid in paypal but dropbox is still saying 'please upgrade now'   It's like the transaction only hal...
Billing
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upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
26 days ago

Hi Gjones87, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

This will help me to assist further!

  • Gjones87's avatar
    Gjones87
    Explorer | Level 4
    25 days ago
    Hi Jay.

    No, there is nothing in that page but I have a receipt from PayPal and the funds are gone from my account.

    I tried to contact customer assistance but I can't do that without a subscription evidently.
  • Gjones87's avatar
    Gjones87
    Explorer | Level 4
    25 days ago

    Problem resolved - DB issued a refund. I have no repurchased.

     

    Thanks,

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      We're glad to hear it's sorted now Gjones87 

       

      Let us know if anything else comes up!

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