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Jeff Dominic Price

New member | Level 2

13 days ago

I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.

I have a red credit card expired banner that won't go away. This started when I upgraded my account.

New member | Level 2

12 days ago

I did re-enter the credit card details. The banner is still there.

Nancy
Dropbox Staff
12 days ago
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Thanks for giving it a go, Jeff Dominic Price. From what I could find in the meantime, you also have a support ticket with our team and it’s been sent over to our specialists.

Since they’re investigating this already, I’d suggest continuing with them directly and replying to their latest email; they’ll further assist you after that.

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I have a red credit card expired banner that won't go away. This started when I upgraded my account.

","kudosSumWeight":0,"postTime":"2025-03-31T10:39:33.752-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828543_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have a red credit card expired banner that won't go away. This started when I upgraded my account.

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I did re-enter the credit card details. The banner is still there.

","body@stringLength":"73","rawBody":"

I did re-enter the credit card details. The banner is still there.

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I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.","moderationData":{"__ref":"ModerationData:moderation_data:828699"},"body":"

Thanks for giving it a go, Jeff Dominic Price. From what I could find in the meantime, you also have a support ticket with our team and it’s been sent over to our specialists.

Since they’re investigating this already, I’d suggest continuing with them directly and replying to their latest email; they’ll further assist you after that.

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Thanks for giving it a go, . From what I could find in the meantime, you also have a support ticket with our team and it’s been sent over to our specialists.

Since they’re investigating this already, I’d suggest continuing with them directly and replying to their latest email; they’ll further assist you after that.

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