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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jonny dongz , sorry to see you're having trouble.

 

Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails? 
 

Keep me posted! 

jonny dongz's avatar
jonny dongz
Explorer | Level 3
2 years ago
upgraded through phone and itunes and yes i have 2 emails 2 accounts

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