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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
My account said it was full so I upgraded it and after that went through successfully an error message came up that there was a problem. So now under subscriptions I have that I’ve upgraded but it still won’t let me add any videos and still shows full? No idea what to do, can someone please help me???? Thank you!!!
Megan
Dropbox Staff
Dropbox StaffHey there, rmc40, let's see what we can find together about this!
Could you please look into your account's plan and get back to me with more information?
Also, can you find a charge from us in your bank account if you check it?
Let me know more!
Could you please look into your account's plan and get back to me with more information?
Also, can you find a charge from us in your bank account if you check it?
Let me know more!
- Hi,
So it is just a basic account so when it said it was full I upgraded to the next possible option and under my subscriptions it’s listed there but still says I need more space, I’m out of space. There is no charge yet because it says I can try for 30 days and then after that I will be charged.- MeganHi rmc40, thanks for checking back!
I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through.
Feel free to add a screenshot in your next reply of what you see under your plan page.- So after I signed up it said there was an error but didn’t think anything of it. I only signed up a couple days ago so it’s not expired. If I end it I won’t be able to get another 30 day free trial will I?
