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Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
5 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Account Settings
Plans
Referrals
Storage space
JackBes21's avatar
JackBes21
New member | Level 2
Hi, I recently invited a friend by email from the appropriate section within the Dropbox app settings, he registered his new account after a few days from the invite link but I didn't get the free 500MB bonus in my account, I was wondering why.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JackBes21, thanks for reaching out to us.

 

Is it possible that your friend didn't install the Dropbox desktop app on their computer?

 

Can you check the referral status in your account settings and let us know how it appears?

  • JackBes21's avatar
    JackBes21
    New member | Level 2
    2 years ago
    Thanks a lot, i didn't know that you need to complete those steps to get the bonus, i thought you only needed to make someone register.
    I checked the section of the referral status and in fact it says "waiting for installation". I'll tell my friend to install it.
    Thanks a lot!

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