You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
5 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Account Settings
Plans
Referrals
Storage space
orangeflava's avatar
orangeflava
New member | Level 2

finally got my referral to sign up to dropbox a few minutes ago to claim that 500gb additional space but now my account says that the user already has an account instead of giving me the 500gb space. How do we fix this?

 

My account is [removed per the Community's Guidelines] and the referral just signed up with the email [removed per the Community's Guidelines] as requested but I still do not see my credit. When I do a check it says the user already has a dropbox when it didn't say that just a few minutes ago right before the sign up. how can I get assistance with this? They are both basic accounts and I cannot find any live chat or email support option on this site. Been looking for 30 minutes now. Please help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there, orangeflava, thanks for reaching out to us. 

Could you check with the other user if they clicked directly on the invitation you sent them to set up their account?

Also, could you clarify exactly what the status of the referral under your Plan tab's Space earned is?

If you could send me a screenshot (without any personal info), that would be super helpful. 
  • ssartist's avatar
    ssartist
    New member | Level 2
    4 years ago

    hi all.

    Similar issue—have been a long-time user—no referrals in a long time until recently when I set up a new account for my mother—with the referral—but I didn't get it.

    Is there any way to check to see how to get the credit? thanks!

    --ss

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!