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Forum Discussion
I referred a friend and didn't get the extra space. Any ideas?
Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
finally got my referral to sign up to dropbox a few minutes ago to claim that 500gb additional space but now my account says that the user already has an account instead of giving me the 500gb space. How do we fix this?
My account is [removed per the Community's Guidelines] and the referral just signed up with the email [removed per the Community's Guidelines] as requested but I still do not see my credit. When I do a check it says the user already has a dropbox when it didn't say that just a few minutes ago right before the sign up. how can I get assistance with this? They are both basic accounts and I cannot find any live chat or email support option on this site. Been looking for 30 minutes now. Please help!
- Lusil
Dropbox Staff
Hi there, orangeflava, thanks for reaching out to us.
Could you check with the other user if they clicked directly on the invitation you sent them to set up their account?
Also, could you clarify exactly what the status of the referral under your Plan tab's Space earned is?
If you could send me a screenshot (without any personal info), that would be super helpful.hi all.
Similar issue—have been a long-time user—no referrals in a long time until recently when I set up a new account for my mother—with the referral—but I didn't get it.
Is there any way to check to see how to get the credit? thanks!
--ss
- Mark
Super User II
What is www.dropbox.com/referral_status showing?
