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Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
5 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Account Settings
Plans
Referrals
Storage space
robar93's avatar
robar93
New member | Level 2
5 years ago

I sent a friend an invitation to use Dropbox in 2018, but he only got around to signing up today. He couldn't find the original invitation email anymore and just signed up using his email address associated with the invitation. 

 

However, it looks like the referral is not recognized since he did not use the referral link from the invitation email. In my account the referral still shows as "invitation sent" and "EMAIL is already using Dropbox, sorry", when I click for details. 

 

I think this is highly misleading, since the text of the "invitation sent" message before he signed up only indicated to make sure that the recipient signs up with the correct email address (and not that clicking the link is a requirement). 

 

Could someone from the Dropbox support team weigh in and possibly open a ticket to remedy this? 

 

Thanks in advance! 

 

 

 

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