We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
5 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Account Settings
Plans
Referrals
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
cheyne wrote:

Hi, I referred a friend and did not get any extra storage.

You can check the status of the referral on your Plan page. Remember that your friend needs to install Dropbox on a unique computer. Mobile devices do not count for referrals.

cheyne's avatar
cheyne
New member | Level 2
5 years ago

I already check that, but it doesn't show. I emailed them a link and they click the link and signed up but neither of us received any credit.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for reaching out robar93!

     

    If they didn't use an invitation link sent by you, I'm afraid it's expected that you wouldn't receive the referral space.

     

    This is because they could have been referred multiple times, each time by a different person. For the correct referrer to receive the space, they need to use their link.

     

    If they no longer had the link, you could resend a new link from the "Copy link" option from here.

     

    I understand that this isn't exactly what you wanted to hear, but please let me know if you have any questions!

    • robar93's avatar
      robar93
      New member | Level 2
      5 years ago

      Hi Daphne and thanks for the reply! 

       

      I understand the reasoning, but then the wording on the "check invitation status" page should really be changed to not make it sound like "signing up with the same email" is enough. 

       

      Also, a simple "resend invitation" button would have kept all of this from happening. I only found the "Copy link" option after things had already gone wrong. Let me just leave this here as a feature suggestion for the future. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!