We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

maxysmom's avatar
maxysmom
New member | Level 2
5 months ago

I paid for my Pro account after joining a Business team account

Hello,  I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as...
  • Hannah's avatar
    5 months ago

    Hey maxysmom, thanks for bringing this to our attention.

     

    The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

     

    If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

     

    Can you check with the team admin, to see if that's the case?

     

    Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!