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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Carde's avatar
Carde
Explorer | Level 3
2 years ago
I paid for my wife for one year. The payment just vanished in your accounts- we got nothing. How do you do with paymens not adressed to the user?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Carde, thanks for bringing this to our attention.

     

    How did you upgrade the account? Was it directly through the Dropbox site or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

     

    If you did it directly from our site, can you use this page to locate the email address of the account associated with the payment?

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