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suehayes815's avatar
suehayes815
New member | Level 2
3 months ago

I need to cancel my Essentials trial, but my account shows as Basic.

I keep receiving emails I am about to be charged because my Essentials trial is ending September 16th but in account settings it says I have a Basic free account!!! I am elderly on fixed income. I ca...
Billing
cancellations
Dropbox Basic
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for posting about this here, suehayes815. Let’s have a look. 

 

The emails that you keep receiving, are they sent to the email address you see here or a different one? 

 

If it's the same email address indeed and you follow these steps, do you see an option to cancel your trial and nothing shows still?

 

Let me know and we'll go from there.

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