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Forum Discussion

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
10 months ago

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
Billing
Payments
  • Nancy's avatar
    Nancy
    10 months ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

caryldillon's avatar
caryldillon
New member | Level 2
6 months ago

It is INSANE, they take you around in circles and there is absolutely no place on their website or in my account that tells you how much you are being billed. It is beyone frustrating.

 

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