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Forum Discussion
I need a phone number to call customer support
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
mdunk wrote:
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I need to speak to someone about my account I need to cancel this account again I cancel last year but got other charge this year. I was sent what I thought was a cancelation but was charging me for other year. Please sent me number I can cancel this account
- Nancy
Dropbox Staff
Phone support is currently available to paid Business teams, foodservices .
If you check your bank statement though, are you seeing direct Dropbox charges or a payment coming from Google Play/iTunes?
If this is about a direct Dropbox transaction, I suggest following these steps to contact our support team. Send me your ticket number here too afterwards.
I need to speak to someone on the phone to correct my problem
I have been trying for weeks to get someone or a phone number to call
- Rich
Super User II
foodservices wrote:
I have been trying for weeks to get someone or a phone number to call
There is no phone number to call. Phone support is only available for Business team accounts and it's handled through a callback. There are no phone numbers.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have a new email address it is [removed per Community Guidelines]
