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Forum Discussion
I haven't received my Samsung promotional space?
I didn´t receive my 48GB, why? I need help!
ejasp wrote:
I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
No, you cannot. The promotion ended one year ago.
Yes I complete all steps, no is the second time that i tried to claim a Samsung promotion. Yes Dropbox factory instaleed on my new tablet.
- Rich
Super User II
is the second time that i tried to claim a Samsung promotion.
That's the problem. You're only able to claim the promotion once per manufacturer.
From here: https://www.dropbox.com/help/297
Each Dropbox user is eligible to redeem the same type of promotional deal only once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
When my 50 gb promotion expires and I don't upgrade what happens to my pictures.? I have a full 50 gb worth of pictures in my Dropbox.
Hi,
I already had a free Dropbox account when I bought the Samsung Tablet from Costco less than one year ago with the promotion for added space. Since I already have an account there is no "Getting Started" tab to press. How do I get credit for this promotion.
Thank you,
Leethanks
i know that but the problem is that i installed a new Android version on my tablet before sign in to Dropbox.. please help- Laureline
Community Manager
Hey Richard :)
So, Dropbox *never* deletes your files.
Even if your free space expires, your pictures will still be on your Dropbox account.
The only difference is that you won't be able to upload new one, as long as you'll be over quota.
To be able to sync files again, you will have to delete the files that make you over quota, or to upgrade to a paying subscription, like Dropbox Pro.
Have a great Thursday!
no he recibido la promocion de 48 gb de dropbox. el que tengo que hacer para recibirla.
Donde puedo llamar o enviar un mail.
Muchas gracias.
- Rich
Did you complete all the Getting Started steps? Is this the first time you've tried to claim a Samsung promotion? Was Dropbox factory installed on the device?
Basically, we need more information before we can help you. The way you asked that is akin to asking a mechanic "My car won't start, why?".
hello i bought a galaxy tab pro 12.2 and when i set it up for the first time asked me for dropbox account to geav me 50 GB but i didnt do it at this time now how can i get it... please help me.. i really appreciate if you can help me
- Kaz
Dropbox Staff
Rebar,
If you are eligible for a promotion from that device, all you need to do is sign in on that device.Lee,
The promotion does not need a getting started page on the tablet, you simply need to complete getting started as defined here:- dropbox.com/gs
I hope this helps guys!
