You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying c...
Hannah
Dropbox Staff
Dropbox StaffHey collinsjmmc and LouG, thanks for reaching out to us and sorry to see that you're having this issue.
From our experience, when charges keep coming, even though an account is deleted or downgraded, it's usually because there's a second paid account.
For credit card payments, you can use our lookup tool to find the email address associated with the payments and confirm whether or not that's the case.
In both your cases, you can submit a help request to our support team directly, by following these steps:
- Open a private browsing/incognito window and go to this page.
- Choose your issue.
- Click on "this did not solve my issue".
- Click "submit a request" to submit your help request.
