You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LaurenK1's avatar
LaurenK1
New member | Level 2
3 months ago

I have an invoice to pay and am unable to make an international payment within the time frame given

I have an invoice to pay, within 5 days, and I have no way to make an international payment within this time frame. I wish to pay by credit card but am unable to speak to anyone to make this paymen...
Billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey LaurenK1, welcome to our Community.

 

Are you referring to a manual invoice? And I would assume that you're part of a Dropbox team, right?

 

If so, you should be able to reach out to our support team directly about this, through this page.

 

Let us know once you have your ticket number.

  • LaurenK1's avatar
    LaurenK1
    New member | Level 2
    3 months ago

    Hi,

     

    Yes it is a manual invoice. We have a standard account. I am not the admin so cannot reach the admin console, please could you confirm if the admin follows these steps then we will be able to pay by credit card within the 5 days?

     

    My ticket no is 24258796 and I will add the invoice number to the ticket now too if that helps?

     

    Thanks

    Lauren

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the ticket number, Lauren!

       

      Since the agent working on your case has access to info specific to your account, they'll be able to let you know exactly what can be done.

       

      From my end, I've passed your comments along and raised the priority of your ticket, so you'll get a response the soonest possible.

       

      I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!