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Forum Discussion

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago

I got an error while upgrading, but the money has been taken out of my account

I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Itzjinie, thanks for bringing this to our attention.

 

Can I reach out to you via email, so we can look into this internally?

 

Let me know.

NessieRocks10's avatar
NessieRocks10
New member | Level 2
2 years ago

I'm having the same issue, I took the 30 day free trial then it would turn into the 11.99 a month which is fine, but it took my money and the dropbox app says there's an error and didn't upgrade at all.

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