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Forum Discussion

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago

I got an error while upgrading, but the money has been taken out of my account

I literally just upgraded from basic to a plus account because I cant access a shared file I need. Bought it and it said error, restored purchases still get a error....Literally JUST bought this subs...
Billing
Dropbox Basic
Dropbox Plus
Error Messages
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Itzjinie, thanks for bringing this to our attention.

 

Can I reach out to you via email, so we can look into this internally?

 

Let me know.

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago
Yeah you can email me!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Perfect, I just sent you an email, so make sure to get back to me when you get a chance. 

    • GeeGee8's avatar
      GeeGee8
      Explorer | Level 4
      3 years ago
      Hello! I just had the exact same issue unfortunately, I have tried several times but the account will not upgrade
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi GeeGee8, let's see what we can find on this! 

         

        Do you see any receipts or money withdrawn from your bank? If so, do you also see a transaction ID that you can possibly use, in order to locate where this charge is coming from? 

         

        Let me know! 

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