You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

androoid's avatar
androoid
New member | Level 2

Been trying to upgrade my account via desktop browser, via /pricing/, via account banner, via account upgrade and keep getting 'Correct form errors' but cannot identify any...

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Sorry to see that you're having this issue, androoid.

 

Can you try clearing your browser's cache, to see if that helps?

 

If not, try from a different browser altogether or from a private browsing/incognito window.

 

Let me know how it goes.

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