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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
8 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Pietrosoresi - sorry to hear about this.

 

Could you try clearing your browser's cache or using another browser and let us know if you get the same results?

 

If you do, let us know here and we'll send you an email to investigate further. 

Pietrosoresi's avatar
Pietrosoresi
Explorer | Level 3
7 months ago
I've already tried with other browsers but always the same error
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Thanks for clarifying that for me Pietrosoresi - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.

    • Pietrosoresi's avatar
      Pietrosoresi
      Explorer | Level 3
      7 months ago
      I didn't receive any e-mail to solve the problem
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for letting me know about this Pietrosoresi 

         

        I just sent you an email again to the email address that's associated with your profile here on our Community. 

         

        If you can't find it in your inbox, please check your spam/junk folder as well.

         

        Keep us posted anyhow!

    • khanson1217's avatar
      khanson1217
      New member | Level 2
      3 months ago

      I am currently having this issue. I have tried chrome, edge, and the incognito window. Nothing is working. I have tried 2 different cards and I am not getting anywhere with the support emails. I just want to download my document. How can we fix this?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey khanson1217, sorry to hear about that! 

         

        Do you still face the same problem, or did you manage to resolve it? If you're still going through that, can I send you an email? 

         

        Keep me posted, and we'll take it from there! 

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