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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey walbluefin - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let me know if you still get the same error?

 

If you do, I'd appreciate a screenshot (omitting any personal information) as well.

 

Thanks!

baltmann's avatar
baltmann
Explorer | Level 4
6 months ago

Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey baltmann, thanks for posting here! 


    Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? 

     

    Let me know!

    • baltmann's avatar
      baltmann
      Explorer | Level 4
      6 months ago

      Yes, go ahead.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey baltmann and gesietta42, I just sent you both an email, so we'll continue investigating the issue there.

         

        Cheers!

    • gesietta42's avatar
      gesietta42
      New member | Level 2
      6 months ago

      I'm having the same issue too. Have tried different browser, clearing cache etc. 

      I would do it via the app, but it only allows for monthly via my Apple account and I want to pay on my business card. 

      Please help! My computer has run out of space and I've been trying to sign up for a plan since yesterday. 

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