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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear that you're having this issue, cdrenth.

 

Have you tried it from a different browser or a private browsing window, to see if it helps?

 

Let me know!

cdrenth's avatar
cdrenth
New member | Level 2
6 months ago

yes I did, same result

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