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Forum Discussion
I get an error trying to purchase Dropbox Plus from Basic plan
Hello,
I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access s...
Hi Everybody,
Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.
Thanks,
Ben
Walter
Dropbox Staff
Dropbox StaffHey walbluefin - sorry to hear you're having issues with this.
Could you please clear your browser's cache or try another browser and let me know if you still get the same error?
If you do, I'd appreciate a screenshot (omitting any personal information) as well.
Thanks!
I have tried other browser, clear cache and none help.
Could you kindly revert to me pls.
My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!
I have many important files and documents not sync and its frustrating.
You guys should have a better support on this issue
- Walter
Hey HoneyChan76 - sorry to hear you're having issues with this.
Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?
- Hi Walter, there isn’t an upload function for me to attach a snapshot of the error.
How can I send u?
Basically, I’m having exactly the same issue as walbluefin.- Hannah
Hey HoneyChan76, you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community.
If you're on your phone, you might need to request the desktop version of the site, to see the camera button.
