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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

HoneyChan76's avatar
HoneyChan76
Explorer | Level 3
6 months ago

I'm having the same issue as well and it's frustrating!

Talked to 3pax and none can solve my issue.

Can someone from the technical department get back to me pls.

 

Walbluefin, have you solved your payment?

 

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