You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

scottthevet's avatar
scottthevet
New member | Level 2
5 months ago

I can't access my account in order to rectify my active subscription.

I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or chang...
Billing
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi scottthevet, let's jump right into this!

 

You can always visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

If you have issues with this, let me know and I'll be happy to help on my end by opening a ticket on my end for you. 

 

Keep me posted!

JesperFiltenborg's avatar
JesperFiltenborg
New member | Level 2
2 days ago

I do not have acces to the mail, i dont have the password, my bank does not get the 12 digit code, only 10, i cannot stop the payment in my bank as they dont do that, and when trying to use support forrum or any support really here on the community pages some Dropbox employee asks me to go the support pages and that does not work. Please off genuine support advice, I am paying for a service I do not and cannot use. Is it just too bad for me or will you help please ?

  • JesperFiltenborg's avatar
    JesperFiltenborg
    New member | Level 2
    2 days ago

    Hi Megan, nice to meet. you. Please note; no email, no password, code to identify the payment card is to short before you refer me to support pages. PLEASE help

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hi JesperFiltenborg! I see you previously posted on our forum about this (here) and I asked you if we could reach out to you via email directly, but you didn’t reply (I’m guessing you didn’t see my post). 

    Can you check my older post again and let me know?

    • JesperFiltenborg's avatar
      JesperFiltenborg
      New member | Level 2
      2 days ago

      Hi Nancy, the link does not work. I will just reply here, you can reach me on [removed per Community Guidelines]. I look forward to hearing from you.

      • JesperFiltenborg's avatar
        JesperFiltenborg
        New member | Level 2
        2 days ago

        FYI I get access denied.

         

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