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Forum Discussion

Rebecka_im's avatar
Rebecka_im
New member | Level 2
3 months ago

I cancelled my trial, but I was still charged. How can I get a refund?

Hi!
I had a 30 day free trial and cancelled it on the last day (yesterday). Although I did this the money has been drawn from my bank account. How can I get a refund on the money?

cancellations
Plans
Refunds
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for posting this on our forum, Rebecka_im. 

     

    Was the trial purchased through our website or iTunes/Google Play? 

     

    Can you also send me a screenshot of what you see here? 

     

    Let me know when you’re ready.

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