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Forum Discussion

Maceacr's avatar
Maceacr
New member | Level 2
5 days ago

I cancelled my trial but got charged for the annual subscription. How to cancel and get a refund?

I cancelled my free 30 day subscription and deleted my account. I was charged the annual fee and I logged back in and the account is still there. I can’t find any way to cancel this subscription
cancellations
Maceacr's avatar
Maceacr
New member | Level 2
I have tried the instructions and there is no where that provides an option to cancel my subscription and says I have the basic free plan but they still charged my credit card. Who can I contact to sort this out?
  • Maceacr's avatar
    Maceacr
    New member | Level 2
    5 days ago
    Thank you,, you are super helpful - I’ve found the account and will keep trying to cancel the subscription. Is there someway to connect with Dropbox and explain to try and get a refund?

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