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Forum Discussion

marionyeoh's avatar
marionyeoh
Explorer | Level 4
4 years ago

HP & Dropbox 100GB Upgrade Promotion

Hi, I have 2 issues I am hoping to solve.   1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.   2. I ab...
Plans
Promotions
Storage space
  • Walter's avatar
    Walter
    4 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
marionyeoh's avatar
marionyeoh
Explorer | Level 4
Hi Walter, yes, email is fine. I can't seem to find a link to send an email directly to you. Help?
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.
  • Fruitbat's avatar
    Fruitbat
    New member | Level 2
    4 years ago

    Hi Walter,

     

    I am having issues getting any upgrade with my new HP Notebook. Any chance you can help?

     

    Kevin

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Fruitbat, I hope you're well! 

      As I'd like to help you out with this, do you mind if I send you an email so we can have a closer look there?

      Thanks!
      • AG21's avatar
        AG21
        New member | Level 2
        4 years ago

        Hi, I seem to have the same issue. Looking at the terms of your HP Promotion:

        https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

        The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

         

        I purchased a brand new HP Laptop this year, it seems I should have the 100GB Dropbox offer, however it only came with the 25GB offer, which was added to my account. Is there any way that support can fix this? Many thanks!

  • lacking_in_space's avatar
    lacking_in_space
    Explorer | Level 3
    2 years ago

    Hi there, I am experiencing a similar problem on my HP laptop. I just clicked on the promotion for 100GB for free (for one year), created an account and logged in, and now it says I have only 2GB of space and there's no sign of the promotion any more 😬

    Would you be able to help, please?

    Thanks!

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