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Forum Discussion

marionyeoh's avatar
marionyeoh
Explorer | Level 4
4 years ago

HP & Dropbox 100GB Upgrade Promotion

Hi, I have 2 issues I am hoping to solve.   1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.   2. I ab...
Plans and upgrades
Promotions
Storage space
  • Walter's avatar
    Walter
    4 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there marionyeoh, welcome to our Community and thanks for using Dropbox!

I'm sorry to hear you're having issues with redeeming your HP promotion. 

If you were to swap the email addresses of your accounts, your files wouldn't be affected by this. 

That said, if you've already gone through this Help Center article, may I reach out via email to have a further look into this?

Thanks!
marionyeoh's avatar
marionyeoh
Explorer | Level 4
4 years ago
Hi Walter, yes, email is fine. I can't seem to find a link to send an email directly to you. Help?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.
    • Fruitbat's avatar
      Fruitbat
      New member | Level 2
      4 years ago

      Hi Walter,

       

      I am having issues getting any upgrade with my new HP Notebook. Any chance you can help?

       

      Kevin

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Fruitbat, I hope you're well! 

        As I'd like to help you out with this, do you mind if I send you an email so we can have a closer look there?

        Thanks!
    • lacking_in_space's avatar
      lacking_in_space
      Explorer | Level 3
      2 years ago

      Hi there, I am experiencing a similar problem on my HP laptop. I just clicked on the promotion for 100GB for free (for one year), created an account and logged in, and now it says I have only 2GB of space and there's no sign of the promotion any more 😬

      Would you be able to help, please?

      Thanks!

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