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Forum Discussion
How to prove to Apple that I'm not receiving the plan I paid for?
I'm been paying for Dropbox Plus via Apple, however my plan changed with Dropbox sometime last year which I didn't realise. I need to prove to Apple that I've not been getting the subscription I paid for. As I'm on the Basic plan I don't have the option to speak with someone directly in Dropbox. How can I get the proof from Dropbox, so I can get my full refund from Apple?
- EvanDBX
Dropbox Staff
Hi Wellzie thanks for posting and I am sorry to hear about this.
Can you please try these steps for me and let me know if you can now see your subscription as a first step?
1. In your Dropbox app, tap Account.
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".Keep me updated!
I don't want to restore a the moment, I just need to prove to Apple that I've not been receiving the correct subscription.
