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Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
3 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
Billing
cancellations
Dropbox Basic
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Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ckefalas3, welcome to our Community! 

 

I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. 

 

Let me know if that'd be okay, and we'll take it from there.

 

Thanks a bunch! 

ckefalas3's avatar
ckefalas3
Explorer | Level 3
3 years ago

Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi ckefalas3, I've sent you an email, please could you reply to it as soon as you get a chance!

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