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Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
3 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
Billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
ckefalas3's avatar
ckefalas3
Explorer | Level 3
I am trying to turn off automated billing and renewal for my personal DropBox account, and also cancel this recent renewal and receive a refund.
I have followed all of the DropBox help sites and reviewed the Community comments, and I am still not able to do this.
Can someone from DropBox support please contact me to address this?
Thank you
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi ckefalas3, welcome to our Community! 

 

I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. 

 

Let me know if that'd be okay, and we'll take it from there.

 

Thanks a bunch! 

  • ckefalas3's avatar
    ckefalas3
    Explorer | Level 3
    3 years ago

    Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi ckefalas3, I've sent you an email, please could you reply to it as soon as you get a chance!

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