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Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
3 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
Billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
ckefalas3's avatar
ckefalas3
Explorer | Level 3
I am trying to turn off automated billing and renewal for my personal DropBox account, and also cancel this recent renewal and receive a refund.
I have followed all of the DropBox help sites and reviewed the Community comments, and I am still not able to do this.
Can someone from DropBox support please contact me to address this?
Thank you
ckefalas3's avatar
ckefalas3
Explorer | Level 3
3 years ago

Part of the issue may be I have an old email linked to my Dropbox account. I do need assistance in canceling this, since as someone who posted previously, I am in a cycle and keep getting routed from one Dropbox link to another, without resolution of this issue. I would appreciate DropBox support assistance. Thank you.

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