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Forum Discussion
how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. ...
Rich
Super User II
Super User II
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
no, i tried all ways, email, submited request, no one replied to me yet.
- Nancy
Dropbox Staff
Hi SengaGlacier, l hope you don’t mind me jumping in.
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?
If yes, please send it to me and l’ll take a look for you.
Keep me updated!no, nothing feedbak
no telephone number,
even no email back from billing-support@dropbox.com
and dropbox website apparently doesn't like comuunicating with the clients,
no email on public, only an uselles chatbot which cannt understanding human language at tall,
and no direct links for submitting the ticket, maybe hidden somewhere, i can't found it.
