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NhiTran's avatar
NhiTran
Explorer | Level 4
4 months ago

How to cancel an account I don't have access to?

I used an old email to sign up to drop box premium or dropbox trial. Now that I no longer use that email and also can not log into that email to get the code for verification, how can I cancel my dro...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi NhiTran, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

NhiTran's avatar
NhiTran
Explorer | Level 4
4 months ago

How will they reply to my report? Because i entered my email but i no longer access to it. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey NhiTran!

     

    No need to use that email. You can inform the agent that the issue is linked to the email address you no longer have access to, but use your email now to write to us.

    • NhiTran's avatar
      NhiTran
      Explorer | Level 4
      4 months ago

      so all need to do is fill this form? 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Correct NhiTran! 😀

         

        You should receive a ticket number reference too. Once you do, feel free to share it with me, in order to locate your case. 

         

        Thanks! 

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