You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Scouser01's avatar
Scouser01
Explorer | Level 3
2 years ago

How do I check if I have a subscription with Dropbox? I want to create a Vault

I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a

  • Thanks for your help so far. As I’m trying to empty my iPad of all my files stored there, I also asked Apple help. They steered me in the right direction, and I’ve found the method. I think we can close this case now- but I’m fairly ancient, and severely sight impaired, so I may be back on with daft questions in the future!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey there Scouser01, thanks for using Dropbox and welcome to our Community!

     

    You can check the plan you're on at the moment on your account's plan tab.

     

    As for the Dropbox Vault feature note that it is available to users on the Dropbox Plus, Professional, and Family plans at the moment.

     

    I hope this helps!

    • Scouser01's avatar
      Scouser01
      Explorer | Level 3

      Thanks. I have plus, and have found my vault. Now I want to transfer an iPad pages file into it, but all it seems to want me to do is either scan, or take a photo. How do I put the file in there please?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Are you doing this via the Dropbox mobile app or through a web browser Scouser01

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!