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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
On September 29, 2023, automatic payment was made with the annual plan. The total payment is $119.88.
With the annual plan renewal, my usage period will be from 2023-09-29 to 2024-09-29.
The drop box has been discontinued, so we request a refund for the annual plan. If the full refund is not possible, I would like a partial refund for the remaining expiration date.
I'll be waiting for the reply. Have a nice day.
- Megan
Dropbox Staff
Hi donghyun kim, let's jump right into this!
Have you tried contacting our Support team directly?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
