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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
I was charged on July 27, 2023 at $199.00 for a renewal of my Drop Box account. I went on line in August and canceled this account, because I haven't used Drop Box since July 2022 when I signed up. I have been trying to identify how to get a refund for the canceled account. Please help me get a refund for the unused portion of the subscription that has been canceled. I would appreciate an email confirming that the account is canceled and that a refund is due.
Rubbie [email removed as per Community Guidelines]
- Megan
Dropbox Staff
Hi RubbieG, welcome to our Community!
Keep in mind that posting such personal info on a public forum, is rather dangerous, and it also goes against the Community's guidelines.
As for the refund request: You'll need to contact our Support team directly.
Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, share it with us here so that we can look it up in our system as well.
Thanks a bunch!
