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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Megan
Dropbox Staff
Dropbox StaffHi gherbosa, let's jump right into this!
To make sure I'm on the same page as you are, since the message contained a lot of info, and was quite lengthy: was the annual charge coming from Dropbox directly, or Apple?
You can check your bank reference, to see what it says. It sounds like it's coming from Apple's end, since they refused to provide it the second time around, am I right?
Also, you mentioned that the annual charge was linked to an account that doesn't exist. Is it possible, that the account was newly-created using your iCloud credentials when you chose to upgrade? Have you tried signing into the account once Apple informed you where the charge is coming from?
Let me know more, and we'll take it from there!
Hi Megan
Please find the answers embedded in your message below
Hi @gherbosa, let's jump right into this!
To make sure I'm on the same page as you are, since the message contained a lot of info, and was quite lengthy: was the annual charge coming from Dropbox directly, or Apple?
THE CHARGE IS CURRENTLY COMING FROM APPLE ITUNES. I USE DROPBOX SINCE TEN YEARS AGO OR MORE. AT THE BEGINNING I PAID DIRECTLY TO DROPBOX. SOME TIME YEARS AGO I UPGRADED TO DROPBOX PLUS. I DO NOT REMEMBER WHEN PAYMENTS CHANGE FROM DROPBOX TO APPLE ITUNES.
You can check your bank reference, to see what it says. It sounds like it's coming from Apple's end, since they refused to provide it the second time around, am I right?
YOU ARE RIGHT
Also, you mentioned that the annual charge was linked to an account that doesn't exist. Is it possible, that the account was newly-created using your iCloud credentials when you chose to upgrade? WHEN I ACCEPTED THE OFFER TO PAY ANNUALLY INSTEAD OF MONTHLY I THOUGHT I WAS TALKING ABOUT MY UNIQUE ACCOUNT WITH DROPOBOX I.E. [removed]. IN FACT MONTHLY PAYMENTS WERE FOR THIS ACCOUNT AS STATED IN THE INVOICES. THIS IS WHY THE CHANGE MONTHLY TO ANNUAL PAYMENT WAS EXPECTED FOR [removed].
Have you tried signing into the account once Apple informed you where the charge is coming from?
YES. I HAVE TRIED TO SIGN [removed] and the system answer "we have not found this account, you have to create a new account".
APPLE DID NOT INFORMED ME BUT I DEDUCED FORM THE TELEPHONE TALKS WITH AN APPLE AGENT THAT I SHOULD CREATE IN DROPBOX THE ACCOUNT [removed] TO GET THE ACCES TO THE PLAN DROPBOX PLUS.
Let me know more, and we'll take it from there!
I AM DROPBOX PLUS USER in the account [removed] with anual payment of 119,99€ charged in my card last 17 of august 2023.
I AM CLAIMING REFUND of the 119,99€ charged in the SAME card last 1st of July 2023. According to information received through phone calls with apple agent this 119,99€ corresponds to the change of monthly to anual subscription to Dropbox Plus but to which Dropbox account corresponds the CHANGE FROM MONTHLY TO ANUAL PAYMENT ?
PLEASE NOTE THAT I HAVE ENOUGH MEMORY WITH THE 2 TB IN THE CLOUD [removed]
PLEASE HELP ME TO SOLVE THIS PROBLEM.
IN MY OPINION THE PROBLEM HAS BEEN PROVOKED BY APPLE-ITUNES OFFERING CHANGE THE PAYMENT FROM MONTHLY TO ANUAL BUT THIS CHANGE WAS NOT FOR THE ACCOUNT THAT WAS PAYING THE MONTHLY FARE.
[personal info removed per the Dropbox Community Guidelines]
- Hannah
Thanks gherbosa for the additional info.
Since the payment was made through Apple, Dropbox is not authorized to provide refunds for those payments, so I would suggest reaching out to them once again, regarding your request.
Hi Hannah
This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.
I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims, finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.
I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.
