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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
Gidgette's avatar
Gidgette
Explorer | Level 3

Same problem. Has it been sorted out?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Gidgette thats for a Dropbox business plan 

 

I assume at some point you've set up a trial of it and not cancelled in time. If you do not see a plan on your current log on you need to log in to the account you upgraded and seek support from there. With that plan you will have phone and webchat support so you can utilise that - once logged in to the right account. 

  • Gidgette's avatar
    Gidgette
    Explorer | Level 3
    2 years ago

    I have no idea where to find that. |It says no subscriptions?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Gidgette, can I send you an email, in order for us to have a closer look into this? 

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