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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
Gidgette's avatar
Gidgette
Explorer | Level 3
2 years ago

Same problem. Has it been sorted out?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Gidgette thats for a Dropbox business plan 

     

    I assume at some point you've set up a trial of it and not cancelled in time. If you do not see a plan on your current log on you need to log in to the account you upgraded and seek support from there. With that plan you will have phone and webchat support so you can utilise that - once logged in to the right account. 

    • Gidgette's avatar
      Gidgette
      Explorer | Level 3
      2 years ago

      I have no idea where to find that. |It says no subscriptions?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Gidgette, can I send you an email, in order for us to have a closer look into this? 

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