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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Gidgette, let's jump right into this! 

 

Have you tried to contact Dropbox Support directly for this? 

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

 

Let me know more! 

Gidgette's avatar
Gidgette
Explorer | Level 3
2 years ago

 

Hi there

 

Thanks Megan but I still am having any luck using your website. This is the transaction I am talking about. When I go to billing, it says no billing and activity so then why has this huge amount been taken by Dropbox. Please I need this to be refunded immediately

 

Thank you

 

 

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