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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
It is impossible to get hold of anyone. I have been charged over ZAR 4000-00 for a subscription I never even wanted. This is not the first time. Please |I urgently need assistance with this. That is a lot of money
Megan
Dropbox Staff
Dropbox StaffHi Gidgette, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hi there
Thanks Megan but I still am having any luck using your website. This is the transaction I am talking about. When I go to billing, it says no billing and activity so then why has this huge amount been taken by Dropbox. Please I need this to be refunded immediately
Thank you
