You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

EricLandy's avatar
EricLandy
New member | Level 2
2 months ago

How can I downgrade to my old Plus account?

Hi Dropbox Support Team, I am currently facing an issue with my Dropbox account. I initially purchased the Dropbox Plus 2TB subscription, which I paid for in full. Later, I tried a free trial of ...
downgrade
Download
FAQ
Payments
Plans
  • Jay's avatar
    Jay
    2 months ago

    Hi EricLandy, thanks for bringing this to our attention.

     

    Could you confirm the exact plan you're seeing on this page on your account?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi EricLandy, thanks for bringing this to our attention.

 

Could you confirm the exact plan you're seeing on this page on your account?

 

This will help me to assist further!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!