Forum Discussion

New member | Level 2

3 years ago

How can I cancel and get a refund?

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

Sam DBX
2 years ago
Hi everyone,

Here is some key info on cancelling accounts and refunds:

If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.

Go to https://www.dropbox.com/support/billing-issues to start the process.

Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.

To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.

Apple/Direct Debit

If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.

If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.

If you did not create a Dropbox subscription and/or do not recognize the charge:

Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

You can also use our Look up tool to check a credit or debit card purchase

Contact support if you don’t have an account and/or would like to report an unauthorised transaction.

Notes on refunds:

If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.

Refunds are often not offered for Dropbox subscriptions and team member licences.

You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.

Hope this helps!

Sam

haimrevivo

Explorer | Level 3

2 years ago

HELLO!

HERE IS MY ISSUE.

NO BILLING INFO IN THE SYSTEM,

SEEMS LIKE I HAVE DROPBOX BASIC PLAN.

NO 'PLAN' TAB IN THE WEBSITE OR APP.

NOT SUBSCRIBED FROM ANY APP STORE.

PAID $ 14.15 AGAIN FOR NO REASON.

WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.

THANK YOU.

Rich
Super User II
2 years ago
haimrevivo wrote:

WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- haimrevivo
  Explorer | Level 3
  2 years ago
  Hello,
  Thanks for the reply.
  Support page do not help.
  This is what I'm trying to say.
  - Mark
    Super User II
    2 years ago
    haimrevivo wrote:
    
    Hello,
    
    Thanks for the reply.
    
    Support page do not help.
    
    This is what I'm trying to say.
    
    Then you have a second account with a subscription and so need to contact support to work out what it is set up under as Rich said.