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Forum Discussion
joyanisa74
3 years agoNew member | Level 2
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
- 2 years agoHi everyone,Here is some key info on cancelling accounts and refunds:If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.Apple/Direct DebitIf you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.If you did not create a Dropbox subscription and/or do not recognize the charge:
- Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.
- You can also use our Look up tool to check a credit or debit card purchase
- Contact support if you don’t have an account and/or would like to report an unauthorised transaction.
Notes on refunds:- If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
- Refunds are often not offered for Dropbox subscriptions and team member licences.
- You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.
Hope this helps!Sam
Rich
Super User II
mrb2 wrote:
we just realised we have been charged for dropbox for several month now and do not remember signing up for it.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
mrb2
3 years agoExplorer | Level 3
When I do that it tells me to log in.
- Mark3 years agoSuper User II
Scroll further down the page and make sure you are choosing the options which say 'unable to log in' or similar.
- Rich3 years agoSuper User II
mrb2 wrote:
When I do that it tells me to log in.
You need to keep filling out the form. Make sure you select Other from the list, then select a payment method, the type of help you need, etc. Eventually, you'll see a prompt that asks if this solved the issue. Select No and the form will appear.
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