You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Here is some key info on cancelling accounts and refunds:
If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info(i.e.bank account details, invoices etc) instead on our public forum.
Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.
To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle(monthly or yearly) and you should not be charged again.
Apple/Direct Debit
If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.
If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
If you did not create a Dropbox subscription and/or do not recognize the charge:
Check your billing information(if you have an account). Log in to dropbox.com > Click your avatar(profile picture or initials) in the top-right corner > Click Settings > Click Billing.
You can also use our Look up tool to check a credit or debit card purchase
Contact support if you don’t have an account and/or would like to report an unauthorised transaction.
Notes on refunds:
If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
Refunds are often not offered for Dropbox subscriptions and team member licences.
Dropbox didn't let me login into my account and system was pushing me for subscription and I had chat with customer service they said they fone the unsubscription and there is not gonna be charge now I got charged! Now I cannot reach any one to talk about matter! How can I get refund
Dededede wrote: Now I cannot reach any one to talk about matter! How can I get refund
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund ","body@stringLength":"152","rawBody":"
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
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Dededede wrote: Now I cannot reach any one to talk about matter! How can I get refund
\n
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
wrote: Now I cannot reach any one to talk about matter! How can I get refund
\n
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
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How can I get refund","author":{"__ref":"User:user:1566955"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:582155"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":1},"Revision:revision:617155_1":{"__typename":"Revision","id":"revision:617155_1","lastEditTime":"2022-08-19T14:20:13.416-07:00"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:1":{"__typename":"Rank","id":"rank:1","position":0,"name":"Community Manager","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo\"}"},"rankStyle":"TEXT"},"User:user:1702961":{"__typename":"User","id":"user:1702961","uid":1702961,"login":"Sam DBX","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-10T08:08:05.592-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNzAyOTYxLTM4MzYxaTZBNDU3NDdGMzQ4NzU4OTU"},"rank":{"__ref":"Rank:rank:1"},"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:582155\"}}":134,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:582155\"}}":76,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:582155\"}}":112,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:582155\"}}":26,"entityType":"USER","eventPath":"community:mxpez29397/user:1702961"},"User:user:1446775":{"__typename":"User","id":"user:1446775","deleted":false,"uid":1446775,"login":"Nancy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00"}},"ForumReplyMessage:message:719173":{"__typename":"ForumReplyMessage","uid":719173,"id":"message:719173","revisionNum":1,"author":{"__ref":"User:user:1446775"},"readOnly":true},"ModerationData:moderation_data:724212":{"__typename":"ModerationData","id":"moderation_data:724212","status":"APPROVED","rejectReason":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE2MDFpREY2MjU4ODEzQjU4OUI3Rg?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE2MDFpREY2MjU4ODEzQjU4OUI3Rg?revision=2","title":"SamDBX_0-1698229970585.png","associationType":"BODY","width":1124,"height":890,"altText":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE1OTlpOTNFODc1NzM1ODA4MjY3Nw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE1OTlpOTNFODc1NzM1ODA4MjY3Nw?revision=2","title":"SamDBX_1-1698228836370.png","associationType":"BODY","width":2332,"height":1292,"altText":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE1OThpQUYwN0Y0RjY1MDEwNUJBQg?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE1OThpQUYwN0Y0RjY1MDEwNUJBQg?revision=2","title":"SamDBX_2-1698228836378.png","associationType":"BODY","width":1910,"height":1290,"altText":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE2MDBpM0RBMDBDOUY5REYwREVBOQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MjQyMTItNDE2MDBpM0RBMDBDOUY5REYwREVBOQ?revision=2","title":"SamDBX_3-1698228836285.png","associationType":"BODY","width":2012,"height":1092,"altText":null},"AcceptedSolutionMessage:message:724212":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1702961"},"id":"message:724212","revisionNum":2,"uid":724212,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:719173"},"conversation":{"__ref":"Conversation:conversation:582155"},"subject":"Re: How can I cancel and get a refund?","moderationData":{"__ref":"ModerationData:moderation_data:724212"},"body":"
Hi everyone,
\n
\n
Here is some key info on cancelling accounts and refunds:
\n
\n
If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info(i.e.bank account details, invoices etc) instead on our public forum.
\n Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.
\n
\n
\n
\n\n
\n
\n
\n
\n\n
\n
\n
To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle(monthly or yearly) and you should not be charged again.
\n
\n
Apple/Direct Debit
\n
If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.
\n
\n
If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
\n
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If you did not create a Dropbox subscription and/or do not recognize the charge:
\n
\n
\n
Check your billing information(if you have an account). Log in to dropbox.com > Click your avatar(profile picture or initials) in the top-right corner > Click Settings > Click Billing.
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\n\n
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You can also use our Look up tool to check a credit or debit card purchase
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Contact support if you don’t have an account and/or would like to report an unauthorised transaction.
\n
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Notes on refunds:
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If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
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Refunds are often not offered for Dropbox subscriptions and team member licences.
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