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Forum Discussion

KLAustin's avatar
KLAustin
New member | Level 1
29 days ago

How can I cancel a ghost account that I keep getting billed for?

I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have.  I initially thought I was paying for my husband's account but he told me I was not.  I...
cancellations
Payments
Refunds
KLAustin's avatar
KLAustin
New member | Level 1
22 days ago

Yes, all I get is a bot.  It's quite frustrating.  I have canceled the payment and would like a refund on the charges that have been charged to me.  You can look for yourself and see that I have not used this service for years.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    22 days ago

    Hey KLAustin! Please keep in mind that we don’t have any account visibility on the forum, so that we can’t check this on our end. 

    However, we can open a ticket for you to the email address you see here and look into this internally. 

    Let me know if that’s OK and we’ll get things started.

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